Turn early payer wins
into scalable partnerships.
Securing a payer contract is only the first milestone. The real work begins once the agreement is signed. Many digital health companies stall in the pilot phase because they struggle to manage payer expectations, demonstrate value, and build the internal champions required for scale.
Our experience management office (XMO) exists to solve that problem.
Our goal is simple.
We help your solution become indispensable within the payer ecosystem rather than treated as another point solution.
The XMO is for companies that are ready to move from initial traction to trusted partner status.
Once you earn your first, second, or third payer contract, we step in as collaborators who help manage the relationship, design the experience, and support the ongoing execution needed to grow utilization and secure renewals.
We work collaboratively with you to track the right KPIs, manage every touchpoint, organize and update collateral, and proactively surface the insights that matter.
You stay focused on strategy. We handle the operational and relational rhythm that drives expansion.
What's Included
We have two different offerings to best support your team's needs once a payer contract is signed.
Fractional Payer Liaison
A fractional operations partner once a payer agreement is secured
This retainer service supports your company through implementation, activation, utilization lift, and renewal readiness. We act as an embedded extension of your team and manage the payer-facing execution required to convert pilots into long-term partnerships. We:
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Coordinate across all stakeholders so everyone is aligned and moving together
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Plan and support activation and launch to ensure a smooth start
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Monitor utilization consistently to spot issues early
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Quickly identify and remove friction that could slow adoption
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Prepare thoroughly for Quarterly Business Reviews (QBRs)
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Support renewal conversations with clear performance insights
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Create a transition plan for when you’re ready to hire internally
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Ensure a smooth handoff so momentum continues after the transition
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You remain the strategic lead and we execute.
Pilot-to-Scale Support
A focused sprint that ensures your pilot succeeds
This is a fixed-scope engagement designed to lock in pilot success and prepare you for scale. It is delivered before or immediately after contract signature.
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Together, we design the operating plan that Akros will execute during the retainer period.
The goal is to prevent pilot stall by defining metrics, workflows, success criteria, activation strategy, and stakeholder alignment early in the relationship.
This sets the foundation for a smooth launch and a stronger path to renewal.
"Demi and her team are fantastic... they’re building some of the most tailored, insightful, and deeply targeted materials I’ve seen."
Siran Cao, CEO & Co-Founder of Mirza
Ready to get started? Connect with us today.
Minneapolis, Minnesota, United States
